How to Order / Order Policy

 

3-STEP ON HOW TO ORDER:

     1st- You will need to register at SanHachi before you can use our shopping cart.  This is done to discourage fake buyers who simply click away for fun, and inundating our inbox with fake orders.  

 

     2nd- When registered, you can use our cart and go to the browser category. And simply add the item you wish to buy.

 

     3rd- After you have done this.  Then go to our view cart and check what preferred the type of payment and shipping address.  And check the box if you agreed to the terms and conditions of the items you purchased.  Then check out. 

 

Note: 

  To our international clients. We highly recommend using your Paypal for payment for your safety and secured transaction.

How to Settle Payment / Payment Policy

 

 

FOR PayPal OR CREDIT CARD USER: (You may contact SanHachi for your payment arrangements)

     1st- Fill in the shipping details using our website cart. And Click Add a message to the seller and send us a message if you are going to pay via Paypal or Credit Card.

 

     2nd- Click the Submit Order button to send your orders. 

     

     3rd- Then once you submit your orders. We will email your Paypal or Credit card invoice to settle your payment.

 

Note:
     We only encourage our customers to use
PayPal for payments for their security. 


FOR OFFLINE PAYMENTS (MONEY REMITTANCE AND BANKING ONLINE/DEPOSIT):
Other Payment Methods:

 

  • For money transfer:  Kindly use the information below as a consignee or payment receiver.

 

Name: Mr. Frederick S. Garcia
Address: Bambang, Pasig City 1600

Contact No.: +63 927 663 3380

 

We accept payments through the following money remittance centers.

Western Union, Cebuana Lhuillier, M Lhuillier,

Palawan Express, LBC, ECPay, GCash

 

Note:
  For the money transfer payment method.  We need the following details to confirm your payments, and send it to sanhachi38@gmail.com;

-  Order no. that you made to our website sanhachionline.com.

-  Money Transfer Control Number (MTCN), or Money Tracking Number (MTN);

-  The Sender's Full Name (the first, middle, and last names assigned on the 'To Send Money' form;

-  The City and Country where the payment was sent from;

-  The Expected Amount of money transfer;

-  Or send the Transaction slip for more detailed payment information.


 

  • For bank transfer/deposit: (We accept payment thru the following Philippine Bank)

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Click here: BPI QR Code

Note:

  For bank deposit or bank transfer payment method.  We need the following details to confirm your payments, and send it to sanhachi38@gmail.com;
-  Order no. that you made to our website sanhachionline.com.

-  The Transaction Number and Description of the Bank where you deposited the payments;
-  The Sender's Full Name who ordered to sanhachionline.com;
-  The City and Country where the payment was sent from;
-  The Expected Amount you deposit;

-  Or send the Bank Transaction slip for more detailed payment information.
 

Shipping & Delivery Policy

 

 

SHIPMENT & TAX CHARGES: 

     Shipping charges are calculated automatically during the checkout process. Shipping information and policies, items typically ship out within 1 business day after you place your order. When your item does ship out, you will be emailed the tracking number from us. Please note, that the day an item ships out is not considered a courier time-in-transit day. 

 

     We do not ship to APO/FPO addresses. We do not ship to P.O. boxes. 

 

     We are not liable for any mistakes, typos, oversights, etc. that customers do not inform us about within 30 minutes of placing the order. Please contact us at sanhachi38@gmail.com. Customers are responsible for all return to sender fees if a package is refused or returned to us for any reason. If this occurs, customers will only be refunded 50% of the price of the returned item itself. Shipping costs are never refunded.

 

FREE SHIPPING POLICY (Philippines Only):

     SanHachi has dedicated the best service to our clients. Orders over ₱2,999.00 qualify for free shipping. Free shipping promotions are available on domestic shipments, within three (3) to five (5) business days, in the Philippines only.

 

EXPEDITED SHIPPING POLICY (Philippines Only):

     SanHachi is finding ways to have the best service to expedite the shipping efficiency to our customers. We expanding our shipping capability for our clients that want their orders to be fast and effective. Expedited shipping promotions are available on domestic shipments, within one (1) to three (3) business days guaranteed in the Philippines only or money back (Shipping fee will be refunded if delivery is delayed).

 

 

     Note: All imported items and imported supplies are not included in the expedited shipping promotions.

 

INTERNATIONAL SHIPPING POLICY:

     Shipping charges to international destinations will be emailed after the checkout process. We will immediately send you the invoice together with the shipping fee to your subscribed email to us.  We ship internationally via E.M.S. or any chosen International Courier. The recipient you type in the Ship-To fields will be responsible for any customs charges, duties or taxes at the time the package is delivered. Refunds will NOT be given for any refused packages delivered to countries other than the Philippines. 

 

     No refunds will be given for items that are seized due to import policies or restrictions at your local customs office.  We will not be held liable for any customs duties or taxes that arise from your local customs office.  We will also not be held responsible for any additional fees the local carrier in your country may charge.  Our international shipping prices reflect the base shipping charge, not including customs duties, taxes, and country-specific fees.  Our fees ONLY reflect the cost for us to ship your order to your country.  If you refuse to pay your local duty or tax and the carrier bills SanHachi for the unpaid charges, we will recharge you for the applicable amount. Failure to pay customs duties and taxes may also jeopardize or terminate your ability to place future orders with us.  If you are unsure of your country's import policies, please check with them before ordering.

 

FOR LOST / DELAYED / MISSING ORDERS / BACKORDERS:

     In very rare situations, we ship an item out of our warehouse and the courier scans are delayed.  In even rarer situations, courier scans never occur and we need to consider the package lost.  We do not consider a package lost until 10 days have passed since the item was originally shipped out of our warehouse.  We are very sorry for any inconvenience or disappointment a situation like this can cause, however, we are very strict about this policy and there are no exceptions.  Once 10 days have passed and if there is still no tracking information, we will re-ship your package via any leading courier Home Delivery.  We are unable to provide expedited shipping for any courier lost or delayed packages.

 

     And for the items or products that are back-ordered. You will not be charged for these items until they actually ship. Payment will be returned for back-ordered items or you can make a replacement for the items with the same value. And back ordered items are qualified for free shipping and handling fees. The total order value, however, will be shown on the packing slip that is included with your shipment.

 

Return / Cancellation Policy

 

RETURN / CANCELLATION POLICY:     If you would like to return any items, you may return them within 15 days upon receiving your orders, given that it has not been opened or used, and is in their original packaging. Customers will be responsible for the return shipment.  We charge a 50% restocking fee for all returned items. Orders canceled prior to processing will receive full credit.  (Please hurry though, full refunds are not given once an item has been processed!!)  We do not allow any items to be refused unless the customer provides proof of a fraudulent transaction (both a copy of a police report and proof that the credit card number used in the transaction has been canceled).  No refunds will be given for orders that are refused and if a customer does refuse a shipment from our courier we will charge you or your credit card for any and all return shipping fees. 

 

     Ship your parcel back to SanHachi via standard shipping or economic only (preferably JRS Express). DO NOT ship in Priority Mail as you will not be reimbursed for return shipping charges. Sorry, we will not accept COD or freight-collect shipments. Please coordinate your shipment to sanhachi38@gmail.com.

 

     Kindly wait for 5 business days from the date we received the package for us to process your returns.

 

DAMAGED PRODUCTS:

     If there are any damages upon receipt of your order, you will receive a replacement part or item at no additional cost.  Please contact us and we will promptly assist you.  If you have a missing or damaged product, please contact sanhachi38@gmail.com.

 

Privacy Rights / Privacy Policy

 

     SanHachi hosted this site. Because your security is our prime concern, you are assured that at SanHachi, we are continually implementing measures to ensure the safety of your Internet transactions. We adhere to the best security practices by using different tools, methods, and processes to protect our customer's account information and transactions. We employ security products, such as intrusion detection systems and firewalls, and other internal controls which are meant to safeguard, physically and logically, our servers and information systems, including the data stored in these systems.    

     

     SanHachi hosts the store pages, ordering system, and order data. Automatically collects order information but may only use this information in the collected data. If you accessed this, SanHachi also automatically collects information about your shopping experience. SanHachi does not rent, sell, or otherwise distribute any personal information to a third party. We may use your email address for communications about your order or to inform you of upcoming promotions and new products.

 

     In case we use the words "we" or "us" or "SanHachi Online.com" or "SanHachi", we are referring to SanHachi Beads & Crafts. With the condition that we use the words "our website," we are referring to http://www.sanhachionline.com.

 

Terms of Service Agreement

 

     The following Terms govern your use of the application and/or any services provided therein and/or related thereto. These Terms also apply to your purchase of Products sold on the website. By entering, visiting, and/or using this website, accessing the information on this website, ordering Product, or accepting delivery of Product, it means that you have read, understood, and agreed to these Terms of use, and it forms a legally binding agreement including the terms of the Privacy Policy as may be amended from time to time and you agree to be bound by them and to comply with all applicable laws and regulations regarding the use of this application and/or any of the services under the license. These Terms constitute the entire and only agreement between SanHachi and you regarding your activity and/or use of our website. All prior or contemporaneous representations, warranties, conditions, and understandings regarding your use of our website, or your purchase of Product, are specifically disclaimed and superseded by these Terms.

 

     If you do not agree with these Terms, or if you disagree with specific parts of these Terms, then please do not use our website. Your continued use of our website means that you have agreed to the Terms. You cannot use our website, and at the same time object to these Terms. Your use of our website is at your sole risk.